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How do I get more information about a product?
Can you give me advice on which product to buy?
Can I have a sample?
Can I buy goods on approval?

How do I get more information about a product?

If you don’t find sufficient technical information listed for a product on our website, please contact the Sales Office . We will answer your enquiry as soon as we can.

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Can you give me advice on which product to buy?

We can guide you to the products on our website that may meet your needs, and we can answer many technical questions you may have on the items we sell. However, the decision to buy a specific product rests with you.

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Can I have a sample?

2 inch (5cm) samples are available free of charge for most of our tubing products. Some small stock o-rings and connectors are occasionally available. Simply contact the Sales Office with your requirements and we will despatch them to you by first class post.

You will be able to test the material for suitability of use in your application, before committing to a purchase. The decision to use a component in an application will rest with you, since we can’t advise on specific uses.

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Can I buy goods on approval?

Any goods purchased from, with the exception of perishable goods, and goods bought to special order, or standing orders, may be returned within 30 days of despatch for a full refund of the goods value.

Please contact the Sales Office before returning items to us, and note our Conditions of Return

In particular, please note that goods must be returned in a saleable condition, and the customer must not render them un-saleable by testing or by using the goods in any way. Your statutory rights will not be affected.

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